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About Zephon

Executive Summary

  • Texas-based LLC

  • Founded in 2018

  • Regions Covered: Nationwide (USA)

  • Texas Historically Underutilized Business (HUB) Certified Business

  • Dallas/Fort Worth Minority Supplier Development Council, Inc. Certified Small Business Enterprise (SBE)

  • National Minority Supplier Development Council (NMSDC) Certified Minority Business Enterprise (MBE)

  • GSA MAS Schedule Contract Holder under the 54151HACS SIN

We provide tangible value to our clients in an uncertain and ever-changing environment by delivering simple, elegant, and innovative cybersecurity solutions that not only improve their security posture but also enhances their productivity and reduces their cost of ownership.

Using the triad of Simplification, Consolidation and Automation, Zephon helps IT leaders across organizations maximize the value of their cyber investments, giving them visibility and control over their cyber destiny.

We do what's best for our clients the best we can

Meet the Leadership Team

Our Values

  • Integrity

  • Diligence

  • Proactive Action

  • Perseverance

  • Share Knowledge

  • Always Learning

  • Seek Discomfort

  • Growth Mindset

  • People First

  • Respect Diversity, especially diversity of thought

  • Have a sense of humor

KPIs fo Quality Assurance

  • Defects Raised Total and Per Day

  • Defects Closed Total and Per Day

  • Defects Rejected Total and Per Day

  • Active Defects

  • Severity of Accepted Defects

  • Customer Complaints

  • Development Completion

  • Requirements Completion

Service Support Philosophy

  • People First

  • Listen to Understand

  • Serve with Integrity

  • Honor Commitments

  • Own Mistakes

  • Be Available

  • Be Respectful

  • Be Professional

KPIs for Service Support

  • Number of Issues Raised

  • Number of Active Issues

  • Number of Issues Escalated

  • Average Resolution Time

  • Average First Response Time

  • First Contact Resolution

  • Customer Satisfaction Score

  • Customer Effort Score

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