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About Zephon

Executive Summary

  • Texas-based LLC

  • Founded in 2018

  • Regions Covered: Nationwide (USA)

  • Texas Historically Underutilized Business (HUB) Certified Business

  • Dallas/Fort Worth Minority Supplier Development Council, Inc. Certified Small Business Enterprise (SBE)

  • National Minority Supplier Development Council (NMSDC) Certified Minority Business Enterprise (MBE)

  • GSA MAS Schedule Contract Holder under the 54151HACS SIN

We provide tangible value to our clients in an uncertain and ever-changing environment by delivering simple, elegant, and innovative cybersecurity solutions that not only improve their security posture but also enhances their productivity and reduces their cost of ownership.

Using the triad of Simplification, Consolidation and Automation, Zephon helps IT leaders across organizations maximize the value of their cyber investments, giving them visibility and control over their cyber destiny.

We do what's best for our clients the best we can



Founder, President

Vishal Masih

  • LinkedIn

Vishal brings over two decades of extensive cybersecurity experience across numerous verticals, both private and public.

Prior to founding Zephon, Vishal held numerous roles at some of the leading tech companies where he was responsible for delivering solutions for Fortune 500 companies. In these roles he not only developed his cybersecurity expertise but also learned first hand the challenges teams have when navigating solutions within a company.  He also gained public sector experiencing working for the New York City (Department of Education) and the Internal Revenue Service (Department of Treasury) where he designed and implemented highly scalable solutions.

He has a Bachelors of Information Technology from Delhi University and holds a number of certifications from AWS, ISC2, Oracle and Microsoft. He is also an active member of local cybersecurity chapters of DFW ISC2 and NTXISSA, and the CSA Zero Trust Working Groups.

When not working, Vishal enjoys spending his free time with his family, reading, watching movies and gardening.

Our Values

  • Integrity

  • Diligence

  • Proactive Action

  • Perseverance

  • Share Knowledge

  • Always Learning

  • Seek Discomfort

  • Growth Mindset

  • People First

  • Respect Diversity, especially diversity of thought

  • Have a sense of humor

KPIs fo Quality Assurance

  • Defects Raised Total and Per Day

  • Defects Closed Total and Per Day

  • Defects Rejected Total and Per Day

  • Active Defects

  • Severity of Accepted Defects

  • Customer Complaints

  • Development Completion

  • Requirements Completion

Service Support Philosophy

  • People First

  • Listen to Understand

  • Serve with Integrity

  • Honor Commitments

  • Own Mistakes

  • Be Available

  • Be Respectful

  • Be Professional

KPIs for Service Support

  • Number of Issues Raised

  • Number of Active Issues

  • Number of Issues Escalated

  • Average Resolution Time

  • Average First Response Time

  • First Contact Resolution

  • Customer Satisfaction Score

  • Customer Effort Score

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