Company Overview | Zephon LLC

About Zephon

Executive Summary

Texas-based LLC
Founded in 2018
Regions Covered: Nationwide (USA)
Texas Historically Underutilized Business (HUB) Certified Business
Dallas/Fort Worth Minority Supplier Development Council, Inc. Certified Small Business Enterprise (SBE)
National Minority Supplier Development Council (NMSDC) Certified Minority Business Enterprise (MBE)
GSA MAS Schedule Contract Holder under the 54151HACS SIN

We provide tangible value to our clients in an uncertain and ever-changing environment by delivering simple, elegant, and innovative cybersecurity solutions that not only improve their security posture but also enhances their productivity and reduces their cost of ownership.

Using the triad of Simplification, Consolidation and Automation, Zephon helps IT leaders across organizations maximize the value of their cyber investments, giving them visibility and control over their cyber destiny.

We do what's best for our clients the best we can

Meet the Leadership Team

Founder, President

Vishal Masih

Vishal brings over two decades of extensive cybersecurity experience across numerous verticals, both private and public.

Prior to founding Zephon, Vishal held numerous roles at some of the leading tech companies where he was responsible for delivering solutions for Fortune 500 companies. In these roles he not only developed his cybersecurity expertise but also learned first hand the challenges teams have when navigating solutions within a company. He also gained public sector experiencing working for the New York City (Department of Education) and the Internal Revenue Service (Department of Treasury) where he designed and implemented highly scalable solutions.

He has a Bachelors of Information Technology from Delhi University and holds a number of certifications from AWS, ISC2, Oracle and Microsoft. He is also an active member of local cybersecurity chapters of DFW ISC2 and NTXISSA, and the CSA Zero Trust Working Groups.

When not working, Vishal enjoys spending his free time with his family, reading, watching movies and gardening.

Executive Director

Lee Simmons

Lee brings over four decades of extensive IT and cybersecurity experience across numerous verticals including the Federal and State Government as well as the Finance, HealthCare, Higher Education and Utilities industries.

Prior to working at Zephon, Lee has held numerous roles throughout the noted industries ranging from Project and Program Management to Senior Technical Leadership. Lee has led multiple large scale global implementations in Identity and Access Management (IAM), HR, ERP, Finance and other Enterprise systems for Fortune 100 through 500 companies. Most recently, Lee was successfully leading the CDM2 implementation at the IRS.

He has a Bachelor of Science Degree in Computer Science from Rochester Institute of Technology. Lee continually maintains his expertise on emerging trends and security modernization technologies and is currently working on multiple computer security certifications.

When not engaged in work activities, Lee focuses on family and friends. He currently splits his time between homes in Florida and Upstate NY, where he truly enjoys outdoor activities, especially Florida fishing and Adirondack snowmobiling.

Our Values

Integrity
Diligence
Proactive Action
Perseverance
Share Knowledge
Always Learning
Seek Discomfort
Growth Mindset
People First
Respect Diversity, especially diversity of thought
Have a sense of humor

KPIs fo Quality Assurance

Defects Raised Total and Per Day
Defects Closed Total and Per Day
Defects Rejected Total and Per Day
Active Defects
Severity of Accepted Defects
Customer Complaints
Development Completion
Requirements Completion

Service Support Philosophy

People First
Listen to Understand
Serve with Integrity
Honor Commitments
Own Mistakes
Be Available
Be Respectful
Be Professional

KPIs for Service Support

Number of Issues Raised
Number of Active Issues
Number of Issues Escalated
Average Resolution Time
Average First Response Time
First Contact Resolution
Customer Satisfaction Score
Customer Effort Score