The challenge
DLA's identity management environment had accumulated undocumented customizations, performance constraints, and operational dependencies that caused frequent downtime and made provisioning unreliable. The environment was complex, with integrations to Oracle Access Manager, certificate-based authentication, and tightly controlled firewall rules.
What Zephon did
Zephon applied deep experience in identity governance, database performance, and security engineering to stabilize and enhance AMPS.
- Performance: tuned Oracle Database, SOA, OIM, OAM, and WebLogic, and resolved critical provisioning and reconciliation bottlenecks.
- High availability: implemented Oracle Coherence and JMS on Oracle RAC for failover protection.
- Automation: reduced manual troubleshooting and compliance tracking through automation.
- Access controls: improved single sign-on and Oracle Governance integration.
Results
- 80% reduction in downtime by eliminating performance degradation.
- 30% fewer manual help-desk tickets through more reliable provisioning.
- High availability across the identity infrastructure.
As of October 2026, Zephon provides 24x7 monitoring and Tier 2/3 support for AMPS and supports its modernization.