The challenge
Hofstra University used Oracle Identity Manager (OIM) to automate user lifecycle management, but the implementation had accumulated undocumented customizations and was nearing end-of-life support. With little internal expertise left, automation failures created significant manual work and a heavy help-desk load.
What Zephon did
- Recovered and fixed the code: decompiled the existing system to find and fix bugs, cleaned up identity data, and established a formal code repository for version control.
- Automated provisioning: automated Office 365 license management and Gmail account provisioning.
- Upgraded: migrated to the latest supported OIM version.
- Streamlined access: role-based access control and identity synchronization across Active Directory domains and cloud platforms.
- Documented: full technical documentation of the system and its processes.
Results
- 90% reduction in help-desk tickets.
- Manual identity tasks eliminated through automation.
- A fully supported OIM version, with better auditability and access visibility.
Zephon provided 24x7 monitoring and Tier 2/3 support, continuous patching, and compliance tracking.
“Zephon is our gold standards for vendors.”